Recommended For You
Recommended For You
10 Courses
AgentAdminSupervisorCallbarContactsAgent statusKeypadTroubleshootingInitial setupMaking callsReceiving callsCall dispositionsRouting settingsDedicated linesExtensionsCall conferencingCall transfersAgent managementBrowser permissionsHeadsetsCallSIDIVRCall notesAfter call workOutbound caller IDCall historyVoicemailRecent callsCalls section
Talkdesk Agents Certification
Talkdesk Agents Certification
Talkdesk Agents Certification
FREE
7 Courses: ~2 hr 50 min
AgentAdminSupervisorCallbarContactsAgent statusKeypadTroubleshootingInitial setupMaking callsReceiving callsCall dispositionsRouting settingsDedicated linesExtensionsCall conferencingCall transfersBrowser permissionsHeadsetsCallSIDCall notesOutbound caller IDCall historyVoicemailRecent callsCalls section
Talkdesk Supervisors Certification
Talkdesk Supervisors Certification
Talkdesk Supervisors Certification
FREE
4 Courses: : ~1 hr
AgentAdminSupervisorReportingMonitoringTalkdesk LiveTroubleshootingMetricsBrowser permissionsHeadsetsCallSID
Talkdesk Admins Certification
Talkdesk Admins Certification
FREE
9 Courses: ~2 hr 30 min
AgentAdminSupervisorAgent statusTroubleshootingInitial setupCall dispositionsRouting settingsQueue settingsMetricsNumbersGreetingsCustom settingsAgent managementBrowser permissionsHeadsetsCallSIDIVRAfter call workBilling and paymentsHoliday hoursVoicemailIntegrations
Contact Center Soft Skills
Contact Center Soft Skills
3 Courses
AgentAdminSupervisorCustomer handling skillsCall center management
Talkdesk AppConnect
Talkdesk AppConnect
FREE
~5 min
AdminSupervisorAppConnect
Talkdesk Callbar
Talkdesk Callbar
Talkdesk Agents Certification
FREE
~40 min
AgentCallbarMaking callsReceiving callsCall conferencingCall transfersCall notesOutbound caller ID
Best Practices
Best Practices
Talkdesk Agents/Supervisors/Admins Certification
FREE
~20 min
AgentAdminSupervisorTroubleshootingBrowser permissionsHeadsetsCallSID
Agents: Talkdesk Basics
Agents: Talkdesk Basics
Talkdesk Agents Certification
FREE
~10 min
AgentInitial setup
Supervisor Certification Quiz
Supervisor Certification Quiz
Talkdesk Supervisors Certification
FREE
~5 min
Supervisor
The Agent Dashboard
The Agent Dashboard
Talkdesk Agents Certification
FREE
~35 min
AgentContactsAgent statusKeypadCall historyVoicemailRecent callsCalls section
Making and Receiving Calls
Making and Receiving Calls
Talkdesk Agents Certification
FREE
~45 min
AgentMaking callsReceiving callsCall dispositionsCall conferencingCall transfersCall notesOutbound caller ID
Agent Settings
Agent Settings
Talkdesk Agents Certification
FREE
~10 min
AgentRouting settingsDedicated linesExtensions
Admins: Getting Started
Admins: Getting Started
Talkdesk Admins Certification
FREE
~10 min
AdminInitial setup
Admins: Phone Numbers
Admins: Phone Numbers
Talkdesk Admins Certification
FREE
~20 min
AdminNumbersGreetingsCustom settings
Admins: Agents and Teams
Admins: Agents and Teams
Talkdesk Admins Certification
FREE
~20 min
AdminAgent managementAfter call work
Admins: Customizing your Account
Admins: Customizing your Account
Talkdesk Admins Certification
FREE
~45 min
AdminAgent statusCall dispositionsRouting settingsQueue settingsMetricsNumbersCustom settingsHoliday hoursVoicemail
Agent Certification Quiz
Agent Certification Quiz
Talkdesk Agents Certification
FREE
~10 min
Agent
Admins: IVR
Admins: IVR
Talkdesk Admins Certification
FREE
~5 min
AdminIVR
Admins: Integrations
Admins: Integrations
FREE
~5 min
AdminIntegrations
Admins: Billing
Admins: Billing
Talkdesk Admins Certification
FREE
~10 min
AdminAgent managementBilling and payments
Supervisors: Talkdesk Live
Supervisors: Talkdesk Live
Talkdesk Supervisors Certification
FREE
~10 min
SupervisorMonitoringTalkdesk LiveMetricsCallSID
Supervisors: Talkdesk Reporting
Supervisors: Talkdesk Reporting
Talkdesk Supervisors Certification
FREE
~25 min
SupervisorReportingMetrics
Call Center Etiquette
Call Center Etiquette
Soft Skills
FREE
~15 min
AgentSupervisorCustomer handling skills
Handling Angry Callers
Handling Angry Callers
Soft Skills
FREE
~15 min
AgentSupervisorCustomer handling skills
Holiday Phone Support
Holiday Phone Support
Soft Skills
FREE
~15 min
AdminSupervisorCall center management
Admin Certification Quiz
Admin Certification Quiz
Talkdesk Admins Certification
FREE
~15 min
Admin