Supervisor Certification Quiz
Supervisor Certification Quiz
Talkdesk Supervisors Certification
~5 min
Supervisor
Admin Certification Quiz
Admin Certification Quiz
Talkdesk Admins Certification
~15 min
Admin
Agent Certification Quiz
Agent Certification Quiz
Talkdesk Agents Certification
~10 min
Agent
Recommended For You
Recommended For You
10 Courses
Talkdesk Agents Certification
Talkdesk Agents Certification
Talkdesk Agents Certification
7 Courses: ~2 hr 50 min
AgentAdminSupervisorCallbarContactsAgent statusKeypadTroubleshootingInitial setupMaking callsReceiving callsCall dispositionsRouting settingsDedicated linesExtensionsCall conferencingCall transfersBrowser permissionsHeadsetsCallSIDCall notesOutbound caller IDCall historyVoicemailRecent callsCalls section
Talkdesk Supervisors Certification
Talkdesk Supervisors Certification
Talkdesk Supervisors Certification
4 Courses: : ~1 hr
AgentAdminSupervisorReportingMonitoringTalkdesk LiveTroubleshootingMetricsBrowser permissionsHeadsetsCallSIDExplore
Talkdesk Admins Certification
Talkdesk Admins Certification
9 Courses: ~2 hr 30 min
AgentAdminSupervisorAgent statusTroubleshootingInitial setupCall dispositionsRouting settingsQueue settingsMetricsNumbersGreetingsCustom settingsAgent managementBrowser permissionsHeadsetsCallSIDIVRAfter call workBilling and paymentsHoliday hoursVoicemailIntegrations
Talkdesk Studio
Talkdesk Studio
~15 min
AdminFlowsStudio
Talkdesk AppConnect
Talkdesk AppConnect
~5 min
AdminSupervisorAppConnect
Talkdesk Callbar
Talkdesk Callbar
Talkdesk Agents Certification
~40 min
AgentCallbarMaking callsReceiving callsCall conferencingCall transfersCall notesOutbound caller ID
Best Practices
Best Practices
Talkdesk Agents/Supervisors/Admins Certification
~20 min
AgentAdminSupervisorTroubleshootingBrowser permissionsHeadsetsCallSID
Agents: Talkdesk Basics
Agents: Talkdesk Basics
Talkdesk Agents Certification
~10 min
AgentInitial setup
The Agent Dashboard
The Agent Dashboard
Talkdesk Agents Certification
~35 min
AgentContactsAgent statusKeypadCall historyVoicemailRecent callsCalls section
Making and Receiving Calls
Making and Receiving Calls
Talkdesk Agents Certification
~45 min
AgentMaking callsReceiving callsCall dispositionsCall conferencingCall transfersCall notesOutbound caller ID
Agent Settings
Agent Settings
Talkdesk Agents Certification
~10 min
AgentRouting settingsDedicated linesExtensions
Admins: Getting Started
Admins: Getting Started
Talkdesk Admins Certification
~10 min
AdminInitial setup
Admins: Phone Numbers
Admins: Phone Numbers
Talkdesk Admins Certification
~20 min
AdminNumbersGreetingsCustom settings
Admins: Agents and Teams
Admins: Agents and Teams
Talkdesk Admins Certification
~20 min
AdminAgent managementAfter call work
Admins: Customizing your Account
Admins: Customizing your Account
Talkdesk Admins Certification
~45 min
AdminAgent statusCall dispositionsRouting settingsQueue settingsMetricsNumbersCustom settingsHoliday hoursVoicemail
Admins: IVR
Admins: IVR
Talkdesk Admins Certification
~5 min
AdminIVR
Admins: Integrations
Admins: Integrations
~5 min
AdminIntegrations
Admins: Billing
Admins: Billing
Talkdesk Admins Certification
~10 min
AdminAgent managementBilling and payments
Supervisors: Talkdesk Live
Supervisors: Talkdesk Live
Talkdesk Supervisors Certification
~10 min
SupervisorMonitoringTalkdesk LiveMetricsCallSID
Talkdesk Explore
Talkdesk Explore
~20 min
SupervisorExplore
Contact Center Soft Skills
Contact Center Soft Skills
3 Courses
AgentAdminSupervisorCustomer handling skillsCall center management
Call Center Etiquette
Call Center Etiquette
Soft Skills
~15 min
AgentSupervisorCustomer handling skills
Handling Angry Callers
Handling Angry Callers
Soft Skills
~15 min
AgentSupervisorCustomer handling skills
Holiday Phone Support
Holiday Phone Support
Soft Skills
~15 min
AdminSupervisorCall center management