Welcome to Talkdesk Academy

Get ready to embark on a series of training courses that can help expand opportunities and grow your career. Whether you’re new to the industry or a veteran looking to deepen your knowledge, this series of courses is designed to develop your skills through tips, techniques and hands-on training with the Talkdesk® CX Cloud™ contact center platform.

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Agent
Agent
Talkdesk Agent Certification
AgentCallbarContactsInitial setupMaking callsReceiving callsCall transfersCall notesCustomer handling skillsCall historyCalls sectionBeginnerSoft skills
Supervisor
Supervisor
Talkdesk Supervisor Certification
Admin
Admin
Talkdesk Admin Certification
Advanced Admin
Advanced Admin
Talkdesk Advanced Admin Certification
Talkdesk Studio
Talkdesk Studio
~15 min
AdminIVRFlowsStudioComponentsCall flows
Advanced Admin Certification Quiz
Advanced Admin Certification Quiz
Talkdesk Basics
Talkdesk Basics
~10 min
AgentCallbarInitial setupMaking callsReceiving callsBeginner
The Agent Web Dashboard
The Agent Web Dashboard
~30 min
ContactsAgent statusMaking callsReceiving callsCall historyCalls sectionBeginner
Talkdesk Callbar
Talkdesk Callbar
~30 min
CallbarAgent statusMaking callsReceiving callsCall transfersCall notesOutbound caller IDBeginner
Best Practices
Best Practices
~10 min
TroubleshootingBrowser permissionsBeginner
Holiday Phone Support
Holiday Phone Support
Soft Skills
~15 min
Soft skills
Handling Angry Callers
Handling Angry Callers
Soft Skills
~15 min
Customer handling skillsBeginnerSoft skills
Call Center Etiquette
Call Center Etiquette
Soft Skills
~15 min
Customer handling skillsBeginnerSoft skills
Agent Certification Quiz
Agent Certification Quiz
Talkdesk Live
Talkdesk Live
~10 min
MonitoringLiveMetricsCallSID
Talkdesk Explore
Talkdesk Explore
~25 min
ReportingExploreDashboardsReports
Talkdesk AppConnect
Talkdesk AppConnect
~5 min
AppConnect
Supervisor Certification Quiz
Supervisor Certification Quiz
Admins: Agents and Teams
Admins: Agents and Teams
~20 min
Agent managementAfter call work
Admins: Phone Numbers
Admins: Phone Numbers
~20 min
NumbersGreetingsCustom settings
Admins: IVR
Admins: IVR
~5 min
IVR
Admins: Getting Started
Admins: Getting Started
~10 min
Initial setup
Admins: Billing
Admins: Billing
~10 min
Agent managementBilling and payments
Admins: Customizing your Account
Admins: Customizing your Account
~45 min
Agent statusDispositionsHoliday hours
Admins: Integrations
Admins: Integrations
~5 min
IntegrationsAutomations
Admin Certification Quiz
Admin Certification Quiz
Advanced Integrations
Advanced Integrations
Basic Networking
Basic Networking
Advanced Studio
Advanced Studio
Advanced Networking
Advanced Networking
Custom Component
Custom Component
Talkdesk API
Talkdesk API