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10 Courses
Talkdesk Studio
Talkdesk Studio
FREE
~15 min
AdminFlowsStudio
Talkdesk Agents Certification
Talkdesk Agents Certification
Talkdesk Agents Certification
FREE
7 Courses: ~2 hr 50 min
Call historyReceiving callsContactsAgent statusKeypadTroubleshootingAdminVoicemailSupervisorInitial setupMaking callsCall notesCall dispositionsRouting settingsDedicated linesExtensionsCallbarOutbound caller IDRecent callsCalls sectionCall conferencingCall transfersAgentBrowser permissionsHeadsetsCallSID
Talkdesk Supervisors Certification
Talkdesk Supervisors Certification
Talkdesk Supervisors Certification
FREE
4 Courses: : ~1 hr
AgentSupervisorTalkdesk LiveCallSIDMonitoringBrowser permissionsHeadsetsTroubleshootingAdminMetricsReporting
Talkdesk Admins Certification
Talkdesk Admins Certification
FREE
9 Courses: ~2 hr 30 min
Agent statusTroubleshootingAdminVoicemailSupervisorInitial setupCall dispositionsRouting settingsQueue settingsMetricsNumbersGreetingsCustom settingsBilling and paymentsHoliday hoursIntegrationsAgent managementAfter call workAgentBrowser permissionsHeadsetsCallSIDIVR
Contact Center Soft Skills
Contact Center Soft Skills
3 Courses
AgentAdminCustomer handling skillsCall center managementSupervisor
Talkdesk AppConnect
Talkdesk AppConnect
FREE
~5 min
AdminSupervisorAppConnect
Talkdesk Callbar
Talkdesk Callbar
Talkdesk Agents Certification
FREE
~40 min
AgentCallbarMaking callsReceiving callsCall conferencingCall transfersCall notesOutbound caller ID
Best Practices
Best Practices
Talkdesk Agents/Supervisors/Admins Certification
FREE
~20 min
AgentAdminSupervisorTroubleshootingBrowser permissionsHeadsetsCallSID
Supervisor Certification Quiz
Supervisor Certification Quiz
Talkdesk Supervisors Certification
FREE
~5 min
Supervisor
Agents: Talkdesk Basics
Agents: Talkdesk Basics
Talkdesk Agents Certification
FREE
~10 min
AgentInitial setup
The Agent Dashboard
The Agent Dashboard
Talkdesk Agents Certification
FREE
~35 min
AgentContactsAgent statusKeypadCall historyVoicemailRecent callsCalls section
Making and Receiving Calls
Making and Receiving Calls
Talkdesk Agents Certification
FREE
~45 min
AgentMaking callsReceiving callsCall dispositionsCall conferencingCall transfersCall notesOutbound caller ID
Agent Settings
Agent Settings
Talkdesk Agents Certification
FREE
~10 min
AgentRouting settingsDedicated linesExtensions
Admins: Getting Started
Admins: Getting Started
Talkdesk Admins Certification
FREE
~10 min
AdminInitial setup
Admins: Phone Numbers
Admins: Phone Numbers
Talkdesk Admins Certification
FREE
~20 min
AdminNumbersGreetingsCustom settings
Admins: Agents and Teams
Admins: Agents and Teams
Talkdesk Admins Certification
FREE
~20 min
AdminAgent managementAfter call work
Agent Certification Quiz
Agent Certification Quiz
Talkdesk Agents Certification
FREE
~10 min
Agent
Admins: Customizing your Account
Admins: Customizing your Account
Talkdesk Admins Certification
FREE
~45 min
AdminAgent statusCall dispositionsRouting settingsQueue settingsMetricsNumbersCustom settingsHoliday hoursVoicemail
Admins: IVR
Admins: IVR
Talkdesk Admins Certification
FREE
~5 min
AdminIVR
Admins: Integrations
Admins: Integrations
FREE
~5 min
AdminIntegrations
Admins: Billing
Admins: Billing
Talkdesk Admins Certification
FREE
~10 min
AdminAgent managementBilling and payments
Supervisors: Talkdesk Live
Supervisors: Talkdesk Live
Talkdesk Supervisors Certification
FREE
~10 min
SupervisorMonitoringTalkdesk LiveMetricsCallSID
Supervisors: Talkdesk Reporting
Supervisors: Talkdesk Reporting
Talkdesk Supervisors Certification
FREE
~25 min
SupervisorReportingMetrics
Call Center Etiquette
Call Center Etiquette
Soft Skills
FREE
~15 min
AgentSupervisorCustomer handling skills
Handling Angry Callers
Handling Angry Callers
Soft Skills
FREE
~15 min
AgentSupervisorCustomer handling skills
Admin Certification Quiz
Admin Certification Quiz
Talkdesk Admins Certification
FREE
~15 min
Admin
Holiday Phone Support
Holiday Phone Support
Soft Skills
FREE
~15 min
AdminSupervisorCall center management