Welcome to Talkdesk Academy

Get ready to embark on a series of training courses that can help expand opportunities and grow your career. Whether you’re new to the industry or a veteran looking to deepen your knowledge, this series of courses is designed to develop your skills through tips, techniques and hands-on training with the industry-leading Talkdesk cloud contact center platform.

Start your journey with Apprentice to learn the basics skills of a contact center agent. Progress to Sensei for the supervisor training you’ll need to manage a team. The Master level teaches you platform administration capabilities and the Grandmaster level unlocks the secrets to advanced administration and custom development.

Sign up or sign in to begin your training. Your destiny awaits.

Talkdesk Studio
Talkdesk Studio
~15 min
AdminIVRFlowsStudioComponentsCall flows
Grandmaster Certification Quiz
Grandmaster Certification Quiz
Talkdesk Basics
Talkdesk Basics
~10 min
AgentCallbarInitial setupMaking callsReceiving callsBeginner
The Agent Web Dashboard
The Agent Web Dashboard
~30 min
ContactsAgent statusMaking callsReceiving callsCall historyCalls sectionBeginner
Talkdesk Callbar
Talkdesk Callbar
~30 min
CallbarAgent statusMaking callsReceiving callsCall transfersCall notesOutbound caller IDBeginner
Best Practices
Best Practices
~10 min
TroubleshootingBrowser permissionsBeginner
Holiday Phone Support
Holiday Phone Support
Soft Skills
~15 min
Soft skills
Handling Angry Callers
Handling Angry Callers
Soft Skills
~15 min
Customer handling skillsBeginnerSoft skills
Call Center Etiquette
Call Center Etiquette
Soft Skills
~15 min
Customer handling skillsBeginnerSoft skills
Apprentice Certification Quiz
Apprentice Certification Quiz
Talkdesk Live
Talkdesk Live
~10 min
MonitoringLiveMetricsCallSID
Talkdesk Explore
Talkdesk Explore
~25 min
ReportingExploreDashboardsReports
Talkdesk AppConnect
Talkdesk AppConnect
~5 min
AppConnect
Sensei Certification Quiz
Sensei Certification Quiz
Admins: Agents and Teams
Admins: Agents and Teams
~20 min
Agent managementAfter call work
Admins: Phone Numbers
Admins: Phone Numbers
~20 min
NumbersGreetingsCustom settings
Admins: IVR
Admins: IVR
~5 min
IVR
Admins: Getting Started
Admins: Getting Started
~10 min
Initial setup
Admins: Billing
Admins: Billing
~10 min
Agent managementBilling and payments
Admins: Customizing your Account
Admins: Customizing your Account
~45 min
Agent statusDispositionsHoliday hours
Admins: Integrations
Admins: Integrations
~5 min
IntegrationsAutomations
Master Certification Quiz
Master Certification Quiz
Advanced Admin
Advanced Admin
Basic Networking
Basic Networking
Advanced Studio
Advanced Studio
Advanced Networking
Advanced Networking
Custom Component
Custom Component
Talkdesk API
Talkdesk API
Apprentice
Apprentice
Talkdesk Agent Certification
AgentCallbarContactsInitial setupMaking callsReceiving callsCall transfersCall notesCustomer handling skillsCall historyCalls sectionBeginnerSoft skills
Sensei
Sensei
Talkdesk Supervisor Certification
Master
Master
Talkdesk Admin Certification
Grandmaster
Grandmaster
Talkdesk Advanced Admin Certification