- Customizing your Account
Adding time zones, business hours and the After Hours IVR.
Time Settings Quiz
Configuring settings like call recording.
Call Settings Quiz
Configuring the call dispositions that can be used by your agents.
Routing and Device Settings
Customizing how and when your agents receive calls.
Routing and Device Settings Quiz
Customizing the waiting queue.
Queue Settings Quiz
Configuring voicemail and voicemail transcriptions.
Voicemail Settings Quiz
Customizing metrics settings, like the Service Level Threshold.
Metrics Settings Quiz
Configuring the availability statuses that your agents can use.
Agent Status Quiz
Other Number Settings
Configuring a blacklist and a favorites list of phone numbers.
Other Number Settings Quiz
Configuring holidays for your account.
Holiday Hours Quiz
See which course you should take next.
Admins: Customizing your Account
Learn how to customize the main settings of your account to streamline the day-to-day of your team, specifically the settings related to: time, calls, dispositions, routing, queue, voicemail, metrics, agent status, other number settings, holiday hours.
Estimated time: ~45 min
- Configuring Talkdesk > Customizing your Call Center
- Configuring Talkdesk > Making and Receiving Calls
- Configuring Talkdesk > Waiting queue
- Voicemail settings
- Configuring Talkdesk > Queue management and features
- After hours IVR
- Numbers custom settings
- Setting a default agent status
- Compiling a blacklist of phone numbers
- Creating a hotlist of external favorite phone numbers
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