- Customizing your Account
Adding time zones, business hours and the After Hours IVR.
Time Settings Quiz
Configuring settings like call recording.
Call Settings Quiz
Configuring the call dispositions that can be used by your agents.
Routing and Device Settings
Customizing how and when your agents receive calls.
Routing and Device Settings Quiz
Customizing the waiting queue.
Queue Settings Quiz
Configuring voicemail and voicemail transcriptions.
Voicemail Settings Quiz
Customizing metrics settings, like the Service Level Threshold.
Metrics Settings Quiz
Configuring the availability statuses that your agents can use.
Agent Workflow Quiz
Other Number Settings
Configuring a blocklist and a favorites list of phone numbers.
Other Number Settings Quiz
Configuring holidays for your account.
Holiday Hours Quiz
See which course you should take next.
Admins: Customizing your Account
Learn how to customize some of the main settings and features of your account to streamline the day-to-day of your team, such as dispositions, queues, voicemail, metrics, and agent status.
Estimated time: ~45 min
- Configuring Talkdesk > Customizing your Call Center
- Configuring Talkdesk > Waiting queue
- Voicemail settings
- Configuring Talkdesk > Queue management and features
- After hours IVR
- Numbers custom settings
- Setting a default agent status
- Compiling a blocklist of phone numbers
- Creating a hotlist of external favorite phone numbers
- Account settings that impact Studio
Not registered yet? Hover over the lessons to see a description.