Agent Certification Quiz

Agent Certification Quiz

Talkdesk Agents Certification

Summary

To finish your agent certification you need to score at least 90% (11 of 12 questions) on this quiz.

If you don’t pass the quiz the first time, don’t worry - you can retake it.

When you are successful, press 'Next' to issue the certificate.

Estimated time: ~10 min

Prerequisites: To have completed Talkdesk Basics, The Agent Dashboard, Making and Receiving Calls, Agent Settings, Talkdesk Callbar, Best Practices.

 

Lessons~10 min

  • Agent Certification Quiz
  • Survey & Certificate
  • What's next?

    See which course you should take next.

Summary

To finish your agent certification you need to score at least 90% (11 of 12 questions) on this quiz.

If you don’t pass the quiz the first time, don’t worry - you can retake it.

When you are successful, press 'Next' to issue the certificate.

Estimated time: ~10 min

Prerequisites: To have completed Talkdesk Basics, The Agent Dashboard, Making and Receiving Calls, Agent Settings, Talkdesk Callbar, Best Practices.

 

Lessons~10 min

  • Agent Certification Quiz
  • Survey & Certificate
  • What's next?

    See which course you should take next.