- Web Dashboard
Using the 'Calls' section.
Calls Section Quiz
Overview of the 'Contacts' section.
Contact Profile & Activity
What's on the profile of a contact.
Contact Profile & Activity Quiz
Overview of the 'Voicemails' section and how to use it.
Status and Availability
How the agent status works.
Status and Availability Quiz
Using the Keypad in the browser to handle calls.
See which course you should take next.
The Agent Dashboard
Talkdesk Agents Certification
Learn about the availability status, as well as the default sections and areas visible in the web dashboard of an agent: Calls, Contacts, Voicemails, and the Keypad.
Estimated time: ~35 min
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Note: The 'Calls' section was previously called 'Recent Calls’ and ‘Call History’, and the Keypad was named ‘Call Bar’, so you may find these references in the videos and quizzes.