The Agent Dashboard (Agents Certification)

The Agent Dashboard (Agents Certification)

Talkdesk Agents Certification

Coming Soon

Summary

Learn about the availability status, as well as the default sections and areas visible in the web dashboard of an agent: Calls, Contacts, Voicemails, and the Keypad.

Estimated time: ~35 min

Additional resources:

Not registered yet? Hover over the lessons to see a description.

Lessons~35 min

  • Web Dashboard
  • Calls Section

    Using the 'Calls' section.

  • Calls Section Quiz
  • Contacts

    Overview of the 'Contacts' section.

  • Contacts Quiz
  • Contact Profile & Activity

    What's on the profile of a contact.

  • Contact Profile & Activity Quiz
  • Voicemails

    Overview of the 'Voicemails' section and how to use it.

  • Voicemails Quiz
  • Status and Availability

    How the agent status works.

  • Status and Availability Quiz
  • Keypad

    Using the Keypad in the browser to handle calls.

  • Keypad Quiz
  • What's next?

    See which course you should take next.

Summary

Learn about the availability status, as well as the default sections and areas visible in the web dashboard of an agent: Calls, Contacts, Voicemails, and the Keypad.

Estimated time: ~35 min

Additional resources:

Not registered yet? Hover over the lessons to see a description.

Lessons~35 min

  • Web Dashboard
  • Calls Section

    Using the 'Calls' section.

  • Calls Section Quiz
  • Contacts

    Overview of the 'Contacts' section.

  • Contacts Quiz
  • Contact Profile & Activity

    What's on the profile of a contact.

  • Contact Profile & Activity Quiz
  • Voicemails

    Overview of the 'Voicemails' section and how to use it.

  • Voicemails Quiz
  • Status and Availability

    How the agent status works.

  • Status and Availability Quiz
  • Keypad

    Using the Keypad in the browser to handle calls.

  • Keypad Quiz
  • What's next?

    See which course you should take next.