Agent Settings

Agent Settings

Talkdesk Agents Certification

Summary

Learn about routing calls to other numbers and devices, and how to work with dedicated lines and extensions in Talkdesk main web application.

Estimated time: ~10 min

Additional resources:

 

Not registered yet? Hover over the lessons to see a description.

Lessons~10 min

  • Agent Settings
  • Routing Settings

    Configuring your own routing settings.

  • Routing Settings Quiz
  • Dedicated Lines & Extensions

    Configuring your dedicated line or extension.

  • Dedicated Lines & Extensions Quiz
  • What's next?

    See which course you should take next.

Summary

Learn about routing calls to other numbers and devices, and how to work with dedicated lines and extensions in Talkdesk main web application.

Estimated time: ~10 min

Additional resources:

 

Not registered yet? Hover over the lessons to see a description.

Lessons~10 min

  • Agent Settings
  • Routing Settings

    Configuring your own routing settings.

  • Routing Settings Quiz
  • Dedicated Lines & Extensions

    Configuring your dedicated line or extension.

  • Dedicated Lines & Extensions Quiz
  • What's next?

    See which course you should take next.