Admins: Agents and Teams

Admins: Agents and Teams

Talkdesk Admins Certification

Summary

Find out how to add, deactivate and delete agents, plus how to manage roles and the “After Call Work” status.

 

Estimated time: ~20 min

 

Additional resources:

 

 

Not registered yet? Hover over the lessons to see a description.

Lessons~20 min

  • Agents and Teams
  • Adding Agents

    How to add agents to your account.

  • Adding Agents Quiz
  • Deleting and Deactivating Agents

    How to delete or deactivate agents and the difference between these two actions.

  • Deleting and Deactivating Agents Quiz
  • Team Roles

    Configuring and adding roles to assign to your team members.

  • Team Roles Quiz
  • After Call Work

    Configuring the “After Call Work” status per role.

  • After Call Work Quiz
  • What's next?

    See which course you should take next.

Summary

Find out how to add, deactivate and delete agents, plus how to manage roles and the “After Call Work” status.

 

Estimated time: ~20 min

 

Additional resources:

 

 

Not registered yet? Hover over the lessons to see a description.

Lessons~20 min

  • Agents and Teams
  • Adding Agents

    How to add agents to your account.

  • Adding Agents Quiz
  • Deleting and Deactivating Agents

    How to delete or deactivate agents and the difference between these two actions.

  • Deleting and Deactivating Agents Quiz
  • Team Roles

    Configuring and adding roles to assign to your team members.

  • Team Roles Quiz
  • After Call Work

    Configuring the “After Call Work” status per role.

  • After Call Work Quiz
  • What's next?

    See which course you should take next.