Best Practices

Best Practices

Talkdesk Agents/Supervisors/Admins Certification

Summary

Besides the settings and functionalities covered before, there are certain best practices that we strongly recommend following, so that calls are made and received without delays.

 

Estimated time: ~20 min

Additional resources:

 

Not registered yet? Hover over the lessons to see a description.

Lessons~20 min

  • Best Practices
  • Internet Connection

    How to optimize your Internet connection to use Talkdesk.

  • Internet Connection Quiz
  • Headsets

    Using headsets with Talkdesk.

  • Headsets Quiz
  • Browser Permissions

    Choosing and configuring the browser to use Talkdesk's main web application.

  • Browser Permissions Quiz
  • Missed Calls

    Dealing with unexplainable missed calls.

  • Missed Calls Quiz
  • Calls not Forwarded to External Phone

    Why calls are not forwarded to your external phone number.

  • Calls not Forwarded to External Phone Quiz
  • Issues with Specific Calls

    Getting help with call issues by using the CallSID.

  • Issues with Specific Calls Quiz
  • What's next?

    See which course you should take next.

Summary

Besides the settings and functionalities covered before, there are certain best practices that we strongly recommend following, so that calls are made and received without delays.

 

Estimated time: ~20 min

Additional resources:

 

Not registered yet? Hover over the lessons to see a description.

Lessons~20 min

  • Best Practices
  • Internet Connection

    How to optimize your Internet connection to use Talkdesk.

  • Internet Connection Quiz
  • Headsets

    Using headsets with Talkdesk.

  • Headsets Quiz
  • Browser Permissions

    Choosing and configuring the browser to use Talkdesk's main web application.

  • Browser Permissions Quiz
  • Missed Calls

    Dealing with unexplainable missed calls.

  • Missed Calls Quiz
  • Calls not Forwarded to External Phone

    Why calls are not forwarded to your external phone number.

  • Calls not Forwarded to External Phone Quiz
  • Issues with Specific Calls

    Getting help with call issues by using the CallSID.

  • Issues with Specific Calls Quiz
  • What's next?

    See which course you should take next.