- Best Practices
How to optimize your Internet connection to use Talkdesk.
Internet Connection Quiz
Using headsets with Talkdesk.
Choosing and configuring the browser to use Talkdesk's main web application.
Browser Permissions Quiz
Dealing with unexplainable missed calls.
Missed Calls Quiz
Calls not Forwarded to External Phone
Why calls are not forwarded to your external phone number.
Calls not Forwarded to External Phone Quiz
Issues with Specific Calls
Getting help with call issues by using the CallSID.
Issues with Specific Calls Quiz
See which course you should take next.
Best Practices (Agents/Supervisors/Admins Certification)
Talkdesk Agents/Supervisors/Admins Certification
Besides the settings and features covered before, there are certain best practices that we strongly recommend following, so that calls are made and received without delays.
Estimated time: ~20 min
- Internet Connection
- What Headsets Are Recommended?
- Setting Up Your Browser to Work With Talkdesk
- Agent Settings: using your Cellphone or Landline
- Calls are not being forwarded to an external phone number
- Reaching out to Support at Talkdesk
Not registered yet? Hover over the lessons to see a description.