Talkdesk Callbar (Legacy)

Talkdesk Callbar (Legacy)

Talkdesk Agents Certification

Coming Soon

Summary

 

NOTE: This course has been deprecated on April 28 2020. If you enrolled before this date, you can still complete it.

However, we recommend completing the new course instead.

You can access it by going to the corresponding certification, from the homepage.

 

 

This course teaches the fundamentals of Callbar, covering a wide range of topics, such as settings and making and receiving calls.

 

Estimated time: ~40 min

 

Additional resources:

 

Not registered yet? Hover over the lessons to see a description.

 

Lessons~40 min

  • Talkdesk Callbar
  • Callbar Overview

    Overview of the main features of Callbar.

  • Callbar Overview Quiz
  • Installing Callbar

    Installing Callbar in the different OS.

  • Installing Callbar Quiz
  • Callbar Settings

    Using the Settings menu in Callbar to configure it.

  • Callbar Settings Quiz
  • Callbar - Outbound Caller ID

    How the selection of the outbound caller ID works.

  • Callbar - Outbound Caller ID Quiz
  • Callbar - Making Calls

    Making calls with Callbar.

  • Callbar - Making Calls Quiz
  • Callbar - Receiving Calls

    Receiving calls with Callbar.

  • Callbar - Receiving Calls Quiz
  • Callbar - Call Controls

    The controls available in Callbar during a call.

  • Callbar - Call Controls Quiz
  • Callbar - Call Transfers

    Making blind and warm transfers with Callbar.

  • Callbar - Call Transfers Quiz
  • What's next?

    See which course you should take next.

Summary

 

NOTE: This course has been deprecated on April 28 2020. If you enrolled before this date, you can still complete it.

However, we recommend completing the new course instead.

You can access it by going to the corresponding certification, from the homepage.

 

 

This course teaches the fundamentals of Callbar, covering a wide range of topics, such as settings and making and receiving calls.

 

Estimated time: ~40 min

 

Additional resources:

 

Not registered yet? Hover over the lessons to see a description.

 

Lessons~40 min

  • Talkdesk Callbar
  • Callbar Overview

    Overview of the main features of Callbar.

  • Callbar Overview Quiz
  • Installing Callbar

    Installing Callbar in the different OS.

  • Installing Callbar Quiz
  • Callbar Settings

    Using the Settings menu in Callbar to configure it.

  • Callbar Settings Quiz
  • Callbar - Outbound Caller ID

    How the selection of the outbound caller ID works.

  • Callbar - Outbound Caller ID Quiz
  • Callbar - Making Calls

    Making calls with Callbar.

  • Callbar - Making Calls Quiz
  • Callbar - Receiving Calls

    Receiving calls with Callbar.

  • Callbar - Receiving Calls Quiz
  • Callbar - Call Controls

    The controls available in Callbar during a call.

  • Callbar - Call Controls Quiz
  • Callbar - Call Transfers

    Making blind and warm transfers with Callbar.

  • Callbar - Call Transfers Quiz
  • What's next?

    See which course you should take next.