Talkdesk Callbar

Talkdesk Callbar

Talkdesk Agents Certification

Summary

This course teaches the fundamentals of Callbar, covering a wide range of topics, such as settings and making and receiving calls.

 

Estimated time: ~40 min

 

Additional resources:

 

Not registered yet? Hover over the lessons to see a description.

 

Lessons~40 min

  • Talkdesk Callbar
  • Callbar Overview

    Overview of the main features of Callbar.

  • Callbar Overview Quiz
  • Installing Callbar

    Installing Callbar in the different OS.

  • Installing Callbar Quiz
  • Callbar Settings

    Using the Settings menu in Callbar to configure it.

  • Callbar Settings Quiz
  • Callbar - Outbound Caller ID

    How the selection of the outbound caller ID works.

  • Callbar - Outbound Caller ID Quiz
  • Callbar - Making Calls

    Making calls with Callbar.

  • Callbar - Making Calls Quiz
  • Callbar - Receiving Calls

    Receiving calls with Callbar.

  • Callbar - Receiving Calls Quiz
  • Callbar - Call Controls

    The controls available in Callbar during a call.

  • Callbar - Call Controls Quiz
  • Callbar - Call Transfers

    Making blind and warm transfers with Callbar.

  • Callbar - Call Transfers Quiz
  • What's next?

    See which course you should take next.

Summary

This course teaches the fundamentals of Callbar, covering a wide range of topics, such as settings and making and receiving calls.

 

Estimated time: ~40 min

 

Additional resources:

 

Not registered yet? Hover over the lessons to see a description.

 

Lessons~40 min

  • Talkdesk Callbar
  • Callbar Overview

    Overview of the main features of Callbar.

  • Callbar Overview Quiz
  • Installing Callbar

    Installing Callbar in the different OS.

  • Installing Callbar Quiz
  • Callbar Settings

    Using the Settings menu in Callbar to configure it.

  • Callbar Settings Quiz
  • Callbar - Outbound Caller ID

    How the selection of the outbound caller ID works.

  • Callbar - Outbound Caller ID Quiz
  • Callbar - Making Calls

    Making calls with Callbar.

  • Callbar - Making Calls Quiz
  • Callbar - Receiving Calls

    Receiving calls with Callbar.

  • Callbar - Receiving Calls Quiz
  • Callbar - Call Controls

    The controls available in Callbar during a call.

  • Callbar - Call Controls Quiz
  • Callbar - Call Transfers

    Making blind and warm transfers with Callbar.

  • Callbar - Call Transfers Quiz
  • What's next?

    See which course you should take next.