Callbar for Agents

Callbar for Agents

About this course

 

This training teaches the basics of Talkdesk Callbar for agents, including how to install this application and make calls.

It may also be useful for administrators and supervisors wishing to understand better the agent’s experience in Callbar.

 

 

Audience:

  • Contact center agents new to Talkdesk.
  • Agents already using Talkdesk and Callbar, looking to improve their efficiency and skills.
  • Administrators and supervisors looking to better understand the agent’s experience within Callbar.

 

Estimated time: 

~ 20 min

 

Certification:

To successfully complete this course and earn your certificate, you must score 80% or higher on the Final Quiz (5 of 6 questions).

 

Curriculum

  • Overview
  • Callbar Overview

    Overview of the main features of Callbar.

  • Callbar Overview Quiz
  • Installing
  • Installing Callbar
  • Installing Callbar Quiz
  • Settings
  • Callbar Settings
  • Callbar Settings Quiz
  • Outbound Caller ID
  • Callbar - Outbound Caller ID
  • Callbar - Outbound Caller ID Quiz
  • Making Calls
  • Callbar - Making Calls
  • Callbar - Making Calls Quiz
  • Receiving Calls
  • Callbar - Receiving Calls
  • Callbar - Receiving Calls Quiz
  • Call Controls
  • Callbar - Call Controls
  • Callbar - Call Controls Quiz
  • Call Transfers
  • Callbar - Call Transfers
  • Callbar - Call Transfers Quiz
  • Quiz & Certificate
  • Final Quiz
  • Congratulations!
  • What's next?

About this course

 

This training teaches the basics of Talkdesk Callbar for agents, including how to install this application and make calls.

It may also be useful for administrators and supervisors wishing to understand better the agent’s experience in Callbar.

 

 

Audience:

  • Contact center agents new to Talkdesk.
  • Agents already using Talkdesk and Callbar, looking to improve their efficiency and skills.
  • Administrators and supervisors looking to better understand the agent’s experience within Callbar.

 

Estimated time: 

~ 20 min

 

Certification:

To successfully complete this course and earn your certificate, you must score 80% or higher on the Final Quiz (5 of 6 questions).

 

Curriculum

  • Overview
  • Callbar Overview

    Overview of the main features of Callbar.

  • Callbar Overview Quiz
  • Installing
  • Installing Callbar
  • Installing Callbar Quiz
  • Settings
  • Callbar Settings
  • Callbar Settings Quiz
  • Outbound Caller ID
  • Callbar - Outbound Caller ID
  • Callbar - Outbound Caller ID Quiz
  • Making Calls
  • Callbar - Making Calls
  • Callbar - Making Calls Quiz
  • Receiving Calls
  • Callbar - Receiving Calls
  • Callbar - Receiving Calls Quiz
  • Call Controls
  • Callbar - Call Controls
  • Callbar - Call Controls Quiz
  • Call Transfers
  • Callbar - Call Transfers
  • Callbar - Call Transfers Quiz
  • Quiz & Certificate
  • Final Quiz
  • Congratulations!
  • What's next?