5 Steps for Handling an Angry Caller in the Call Center
Survey & Certificate
Handling Angry Callers
As a call center representative, you will come across angry callers on a daily basis. How you handle these interactions can either lead to a successful resolution of their issue, or losing the customer forever.
The 5 techniques presented in this training can help to calm the caller, enhance the productiveness of the call, decrease handle times and increase customer service quality.
Contact center agents.
Contact center supervisors.
~ 10 min
To successfully complete this course and earn your certificate, you must score 60% or higher on the Quiz (3 of 4 questions).