Holiday Phone Support

Holiday Phone Support

About this course

Every customer support leader knows that the holidays bring a rush of seasonal shoppers.

This training shows how to deliver a personalized, real-time and effortless experience for the holiday customers, with 12 simple tips.

 

Audience:

Contact center administrators.
Contact center supervisors.

 

Estimated time: 

~ 10 min

 

Certification:

To successfully complete this course and earn your certificate, you must score 60% or higher on the Quiz (2 of 3 questions).

 

Curriculum

  • 12 Tips for Providing Fantastic Holiday Phone Support
  • Quiz
  • Survey & Certificate
  • What's next?

About this course

Every customer support leader knows that the holidays bring a rush of seasonal shoppers.

This training shows how to deliver a personalized, real-time and effortless experience for the holiday customers, with 12 simple tips.

 

Audience:

Contact center administrators.
Contact center supervisors.

 

Estimated time: 

~ 10 min

 

Certification:

To successfully complete this course and earn your certificate, you must score 60% or higher on the Quiz (2 of 3 questions).

 

Curriculum

  • 12 Tips for Providing Fantastic Holiday Phone Support
  • Quiz
  • Survey & Certificate
  • What's next?