Omnichannel for Agents

Omnichannel for Agents

Summary

Learn how to access and manage queues and conversations in the Chat Console of Talkdesk Omnichannel.

 

This course is optional: you don’t need to complete it before enrolling in the Agent Certification Quiz.

 

Estimated time: ~5 min

Additional resources:

 

Not registered yet? Hover over the lessons to see a description.

Lessons~5 min

  • Queues and Conversations

    How to manage queues and conversations.

  • Queues and Conversations Quiz
  • What's next?

    See which course you should take next.

Summary

Learn how to access and manage queues and conversations in the Chat Console of Talkdesk Omnichannel.

 

This course is optional: you don’t need to complete it before enrolling in the Agent Certification Quiz.

 

Estimated time: ~5 min

Additional resources:

 

Not registered yet? Hover over the lessons to see a description.

Lessons~5 min

  • Queues and Conversations

    How to manage queues and conversations.

  • Queues and Conversations Quiz
  • What's next?

    See which course you should take next.