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Queues and Conversations
How to manage queues and conversations.
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Queues and Conversations Quiz
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What's next?
See which course you should take next.
Omnichannel for Agents
Learn how to access and manage queues and conversations in the Chat Console of Talkdesk Omnichannel.
This course is optional: you don’t need to complete it before enrolling in the Agent Certification Quiz.
Estimated time: ~5 min
Additional resources:
Not registered yet? Hover over the lessons to see a description.