-
Omnichannel - Configuration
How to configure team manager settings.
-
Omnichannel - Configuration Quiz
-
Omnichannel - Monitoring
How to supervise chats and monitor metrics.
-
Omnichannel - Monitoring Quiz
-
What's next?
See which course you should take next.
Omnichannel for Supervisors
Learn how to use Talkdesk Omnichannel to access your team’s metrics, supervise chats, and configure settings.
This course is optional: you don’t need to complete it before enrolling in the Supervisor Certification Quiz.
Estimated time: ~15 min
Additional resources:
Not registered yet? Hover over the lessons to see a description.