Omnichannel for Supervisors

Omnichannel for Supervisors

Summary

Learn how to use Talkdesk Omnichannel to access your team’s metrics, supervise chats, and configure settings.

 

This course is optional: you don’t need to complete it before enrolling in the Supervisor Certification Quiz.

 

Estimated time: ~15 min

Additional resources:

 

Not registered yet? Hover over the lessons to see a description.

Lessons~15 min

  • Omnichannel - Configuration

    How to configure team manager settings.

  • Omnichannel - Configuration Quiz
  • Omnichannel - Monitoring

    How to supervise chats and monitor metrics.

  • Omnichannel - Monitoring Quiz
  • What's next?

    See which course you should take next.

Summary

Learn how to use Talkdesk Omnichannel to access your team’s metrics, supervise chats, and configure settings.

 

This course is optional: you don’t need to complete it before enrolling in the Supervisor Certification Quiz.

 

Estimated time: ~15 min

Additional resources:

 

Not registered yet? Hover over the lessons to see a description.

Lessons~15 min

  • Omnichannel - Configuration

    How to configure team manager settings.

  • Omnichannel - Configuration Quiz
  • Omnichannel - Monitoring

    How to supervise chats and monitor metrics.

  • Omnichannel - Monitoring Quiz
  • What's next?

    See which course you should take next.