- Talkdesk Reporting
How to filter the data in the tabs of the Reporting section.
Filtering Options Quiz
Inbound and Outbound
Explanation of the metrics in the Inbound and Outbound tabs.
Inbound and Outbound Quiz
Explanation of the metrics in the Service Level tab.
Service Level Quiz
Explanation of the metrics in the Agents tab.
Explanation of the metrics in the Numbers tab.
How to monitor the data related to disposition codes.
Interpreting the Calls tab of the Reporting section, and exporting a Calls report.
How to monitor the metrics of disposition codes.
How to create and schedule customized reports.
Scheduled Reports Quiz
See which course you should take next.
Supervisors: Talkdesk Reporting
Talkdesk Supervisors Certification
Learn about these areas of the Reporting section: Inbound, Outbound, Service Level, Agents, Numbers, Calls, Dispositions, and Scheduled Reports.
|Note: The interface covered in this course is going to be deprecated. For more information, you can read the FAQ about the migration process.|
Estimated time: ~25 min
- Monitoring and Reporting > Call Metrics
- Monitoring and Reporting > Other Metrics
- Monitoring and Reporting > Reports
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