Supervisors: Talkdesk Reporting [deprecated]

Supervisors: Talkdesk Reporting [deprecated]

Talkdesk Supervisors Certification

Summary

 

Legacy Course:

  • This course has been deprecated on February 28th, 2020, due to the deprecation of the interface covered in the course. For more information, you can read the FAQ about the migration process.
  • If you did not complete all lessons by February 28th, 2020, you can still access the content by going to "My Profile", in top-right corner of the Academy.
  • As a replacement, you should take the course called Talkdesk Explore

 

 

Lessons~25 min

  • Talkdesk Reporting
  • Filtering Options

    How to filter the data in the tabs of the Reporting section.

  • Filtering Options Quiz
  • Inbound and Outbound

    Explanation of the metrics in the Inbound and Outbound tabs.

  • Inbound and Outbound Quiz
  • Service Level

    Explanation of the metrics in the Service Level tab.

  • Service Level Quiz
  • Agents

    Explanation of the metrics in the Agents tab.

  • Agents Quiz
  • Numbers

    Explanation of the metrics in the Numbers tab.

  • Numbers Quiz

    How to monitor the data related to disposition codes.

  • Calls

    Interpreting the Calls tab of the Reporting section, and exporting a Calls report.

  • Calls Quiz
  • Dispositions

    How to monitor the metrics of disposition codes.

  • Dispositions Quiz
  • Scheduled Reports

    How to create and schedule customized reports.

  • Scheduled Reports Quiz
  • What's next?

    See which course you should take next.

Summary

 

Legacy Course:

  • This course has been deprecated on February 28th, 2020, due to the deprecation of the interface covered in the course. For more information, you can read the FAQ about the migration process.
  • If you did not complete all lessons by February 28th, 2020, you can still access the content by going to "My Profile", in top-right corner of the Academy.
  • As a replacement, you should take the course called Talkdesk Explore

 

 

Lessons~25 min

  • Talkdesk Reporting
  • Filtering Options

    How to filter the data in the tabs of the Reporting section.

  • Filtering Options Quiz
  • Inbound and Outbound

    Explanation of the metrics in the Inbound and Outbound tabs.

  • Inbound and Outbound Quiz
  • Service Level

    Explanation of the metrics in the Service Level tab.

  • Service Level Quiz
  • Agents

    Explanation of the metrics in the Agents tab.

  • Agents Quiz
  • Numbers

    Explanation of the metrics in the Numbers tab.

  • Numbers Quiz

    How to monitor the data related to disposition codes.

  • Calls

    Interpreting the Calls tab of the Reporting section, and exporting a Calls report.

  • Calls Quiz
  • Dispositions

    How to monitor the metrics of disposition codes.

  • Dispositions Quiz
  • Scheduled Reports

    How to create and schedule customized reports.

  • Scheduled Reports Quiz
  • What's next?

    See which course you should take next.