Supervisors: Talkdesk Reporting (Legacy Course)

Supervisors: Talkdesk Reporting (Legacy Course)

Coming Soon

Note

 

  • This course has been deprecated on February 28th, 2020, due to the deprecation of the legacy reporting interface. For more information, you can read these FAQ.
  • If you did not complete all lessons by February 28th, 2020, you can still access the content by going to "My Profile", in top-right corner of the Academy.
  • As a replacement, you should take the course Talkdesk Explore

 

 

Lessons [deprecated]~25 min

  • Talkdesk Reporting
  • Filtering Options

    How to filter the data in the tabs of the Reporting section.

  • Filtering Options Quiz
  • Inbound and Outbound

    Explanation of the metrics in the Inbound and Outbound tabs.

  • Inbound and Outbound Quiz
  • Service Level

    Explanation of the metrics in the Service Level tab.

  • Service Level Quiz
  • Agents

    Explanation of the metrics in the Agents tab.

  • Agents Quiz
  • Numbers

    Explanation of the metrics in the Numbers tab.

  • Numbers Quiz

    How to monitor the data related to disposition codes.

  • Calls

    Interpreting the Calls tab of the Reporting section, and exporting a Calls report.

  • Calls Quiz
  • Dispositions

    How to monitor the metrics of disposition codes.

  • Dispositions Quiz
  • Scheduled Reports

    How to create and schedule customized reports.

  • Scheduled Reports Quiz
  • What's next?

    See which course you should take next.

Note

 

  • This course has been deprecated on February 28th, 2020, due to the deprecation of the legacy reporting interface. For more information, you can read these FAQ.
  • If you did not complete all lessons by February 28th, 2020, you can still access the content by going to "My Profile", in top-right corner of the Academy.
  • As a replacement, you should take the course Talkdesk Explore

 

 

Lessons [deprecated]~25 min

  • Talkdesk Reporting
  • Filtering Options

    How to filter the data in the tabs of the Reporting section.

  • Filtering Options Quiz
  • Inbound and Outbound

    Explanation of the metrics in the Inbound and Outbound tabs.

  • Inbound and Outbound Quiz
  • Service Level

    Explanation of the metrics in the Service Level tab.

  • Service Level Quiz
  • Agents

    Explanation of the metrics in the Agents tab.

  • Agents Quiz
  • Numbers

    Explanation of the metrics in the Numbers tab.

  • Numbers Quiz

    How to monitor the data related to disposition codes.

  • Calls

    Interpreting the Calls tab of the Reporting section, and exporting a Calls report.

  • Calls Quiz
  • Dispositions

    How to monitor the metrics of disposition codes.

  • Dispositions Quiz
  • Scheduled Reports

    How to create and schedule customized reports.

  • Scheduled Reports Quiz
  • What's next?

    See which course you should take next.