Supervisors: Talkdesk Reporting

Supervisors: Talkdesk Reporting

Talkdesk Supervisors Certification

Summary

Learn about these dashboards of the Reporting section: Inbound, Outbound, Service Level, Agents, Numbers, Calls, Dispositions, and Scheduled Reports.

Estimated time: ~25 min

Additional resources:

 

Not registered yet? Hover over the lessons to see a description.

Lessons~25 min

  • Talkdesk Reporting
  • Filtering Options

    How to filter the data in the tabs of the Reporting section.

  • Filtering Options Quiz
  • Inbound and Outbound

    Explanation of the metrics in the Inbound and Outbound tabs.

  • Inbound and Outbound Quiz
  • Service Level

    Explanation of the metrics in the Service Level tab.

  • Service Level Quiz
  • Agents

    Explanation of the metrics in the Agents tab.

  • Agents Quiz
  • Numbers

    Explanation of the metrics in the Numbers tab.

  • Numbers Quiz

    How to monitor the data related to disposition codes.

  • Calls

    Interpreting the Calls tab of the Reporting section, and exporting a Calls report.

  • Calls Quiz
  • Dispositions

    How to monitor the metrics of disposition codes.

  • Dispositions Quiz
  • Scheduled Reports

    How to create and schedule customized reports.

  • Scheduled Reports Quiz
  • What's next?

    See which course you should take next.

Summary

Learn about these dashboards of the Reporting section: Inbound, Outbound, Service Level, Agents, Numbers, Calls, Dispositions, and Scheduled Reports.

Estimated time: ~25 min

Additional resources:

 

Not registered yet? Hover over the lessons to see a description.

Lessons~25 min

  • Talkdesk Reporting
  • Filtering Options

    How to filter the data in the tabs of the Reporting section.

  • Filtering Options Quiz
  • Inbound and Outbound

    Explanation of the metrics in the Inbound and Outbound tabs.

  • Inbound and Outbound Quiz
  • Service Level

    Explanation of the metrics in the Service Level tab.

  • Service Level Quiz
  • Agents

    Explanation of the metrics in the Agents tab.

  • Agents Quiz
  • Numbers

    Explanation of the metrics in the Numbers tab.

  • Numbers Quiz

    How to monitor the data related to disposition codes.

  • Calls

    Interpreting the Calls tab of the Reporting section, and exporting a Calls report.

  • Calls Quiz
  • Dispositions

    How to monitor the metrics of disposition codes.

  • Dispositions Quiz
  • Scheduled Reports

    How to create and schedule customized reports.

  • Scheduled Reports Quiz
  • What's next?

    See which course you should take next.