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Talkdesk Admin Certification
Talkdesk Live
~10 min
Monitoring
Live
Metrics
CallSID
Talkdesk Explore
~25 min
Reporting
Explore
Dashboards
Reports
Admins: Getting Started
~10 min
Initial setup
Admins: Phone Numbers
~20 min
Numbers
Greetings
Custom settings
Admins: Agents and Teams
~20 min
Agent management
After call work
Admins: Customizing your Account
~45 min
Agent status
Dispositions
Holiday hours
Admins: IVR
~5 min
IVR
Admins: Integrations
~5 min
Integrations
Automations
Admins: Billing
~10 min
Agent management
Billing and payments
Talkdesk AppConnect
~5 min
AppConnect
Talkdesk Studio
~20 min
Admin
IVR
Flows
Studio
Components
Call flows
Advanced Integrations
~10 min
Basic Networking
~5 min
Admin Certification Quiz
Talkdesk Basics
~10 min
Agent
Callbar
Initial setup
Making calls
Receiving calls
Beginner
The Agent Web Dashboard
~30 min
Contacts
Agent status
Making calls
Receiving calls
Call history
Calls section
Beginner
Advanced Admin Certification Quiz
Talkdesk Callbar
~30 min
Callbar
Agent status
Making calls
Receiving calls
Call transfers
Call notes
Outbound caller ID
Beginner
Best Practices
~10 min
Troubleshooting
Browser permissions
Beginner
Handling Angry Callers
Soft Skills
~15 min
Customer handling skills
Beginner
Soft skills
Omnichannel for Agents
~5 min
Call Center Etiquette
Soft Skills
~15 min
Customer handling skills
Beginner
Soft skills
Agent Certification Quiz
Supervisor Certification Quiz
Advanced Studio
~10 min
Advanced Networking
~10 min
Talkdesk API
Omnichannel for Supervisors
~15 min
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