- Agents and Teams
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Adding Agents
How to add agents to your account.
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Adding Agents Quiz
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Deleting and Deactivating Agents
How to delete or deactivate agents and the difference between these two actions.
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Deleting and Deactivating Agents Quiz
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Team Roles
Configuring and adding roles to assign to your team members.
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Team Roles Quiz
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After Call Work
How to configure After Call Work Settings.
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After Call Work Quiz
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What's next?
See which course you should take next.
Admins: Agents and Teams
Find out how to add and edit agents, plus how to manage roles.
Estimated time: ~20 min
Additional resources:
- Inviting your team
- Setting up teams: ring groups
- Managing agents using search, filters and bulk actions
- Agent deactivation
- Team roles
- After Call Work & Call Disposition Dialog
Not registered yet? Hover over the lessons to see a description.