- Agents and Teams
How to add agents to your account.
Adding Agents Quiz
Deleting and Deactivating Agents
How to delete or deactivate agents and the difference between these two actions.
Deleting and Deactivating Agents Quiz
Configuring and adding roles to assign to your team members.
Team Roles Quiz
After Call Work
Configuring the “After Call Work” status per role.
After Call Work Quiz
See which course you should take next.
Admins: Agents and Teams
Talkdesk Admins Certification
Find out how to add, deactivate and delete agents, plus how to manage roles and the “After Call Work” status.
Estimated time: ~20 min
- Inviting your team
- Setting up teams: ring groups
- Managing agents using search, filters and bulk actions
- Agent deactivation
- Team roles
- After Call Work & Call Dispositions
Not registered yet? Hover over the lessons to see a description.