- Web Dashboard
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Calls Section
Using the 'Calls' section.
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Calls Section Quiz
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Contacts
Overview of the 'Contacts' section.
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Contacts Quiz
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Contact Profile & Activity
What's on the profile of a contact.
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Contact Profile & Activity Quiz
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Voicemails
Overview of the 'Voicemails' section and how to use it.
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Voicemails Quiz
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Status and Availability
How the agent status works.
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Status and Availability Quiz
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What's next?
See which course you should take next.
The Agent Web Dashboard
Learn about the availability status, as well as the default sections and areas visible in the web dashboard of an agent: Calls, Contacts, Voicemails, and the Keypad.
Estimated time: ~30 min
Additional resources:
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