Workforce Management

Workforce Management

Summary

Learn how to leverage Talkdesk® Workforce Management™ features to optimize staffing and scheduling decisions in your contact center.

Estimated time: ~15 min

Additional resources:

 

Not registered yet? Hover over the lessons to see a description.

Lessons~15 min

  • Workforce Management (WFM)
  • WFM Overview

    Overview of the features in WFM.

  • WFM Overview - Quiz
  • WFM Shift Templates

    Configuring "Shift Templates" in WFM.

  • WFM Shift Templates - Quiz
  • WFM Agents

    Customizing agent settings for WFM.

  • WFM Agents - Quiz
  • WFM Timelines

    Using the "Timelines" tab.

  • WFM Timelines - Quiz
  • What's next?

    See which course you should take next.

Summary

Learn how to leverage Talkdesk® Workforce Management™ features to optimize staffing and scheduling decisions in your contact center.

Estimated time: ~15 min

Additional resources:

 

Not registered yet? Hover over the lessons to see a description.

Lessons~15 min

  • Workforce Management (WFM)
  • WFM Overview

    Overview of the features in WFM.

  • WFM Overview - Quiz
  • WFM Shift Templates

    Configuring "Shift Templates" in WFM.

  • WFM Shift Templates - Quiz
  • WFM Agents

    Customizing agent settings for WFM.

  • WFM Agents - Quiz
  • WFM Timelines

    Using the "Timelines" tab.

  • WFM Timelines - Quiz
  • What's next?

    See which course you should take next.