- Workforce Management (WFM)
Overview of the features in WFM.
WFM Overview - Quiz
WFM Shift Templates
Configuring "Shift Templates" in WFM.
WFM Shift Templates - Quiz
Customizing agent settings for WFM.
WFM Agents - Quiz
Using the "Timelines" tab.
WFM Timelines - Quiz
See which course you should take next.
Learn how to leverage Talkdesk® Workforce Management™ features to optimize staffing and scheduling decisions in your contact center.
Estimated time: ~15 min
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