Agent Certification Quiz

In order to complete the certification, you need to score at least 90% (9 of 10 questions) on this final quiz.

If you don’t pass the quiz the first time, don’t worry - you can retake it.

When you are successful, the badge will be sent to your email address.

Prerequisites: To have completed Talkdesk Basics, The Agent Web Dashboard, Talkdesk Callbar, Best Practices, Call Center Etiquette, Handling Angry Callers.