Queues and Conversations
How to manage queues and conversations.
Queues and Conversations Quiz
See which course you should take next.
Omnichannel for Agents
Learn how to access and manage queues and conversations in the Chat Console of Talkdesk Omnichannel.
This course is optional: you don’t need to complete it before enrolling in the Agent Certification Quiz.
Estimated time: ~5 min
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