Omnichannel - Configuration
How to configure team manager settings.
Omnichannel - Configuration Quiz
Omnichannel - Monitoring
How to supervise chats and monitor metrics.
Omnichannel - Monitoring Quiz
See which course you should take next.
Omnichannel for Supervisors
Learn how to use Talkdesk Omnichannel to access your team’s metrics, supervise chats, and configure settings.
This course is optional: you don’t need to complete it before enrolling in the Supervisor Certification Quiz.
Estimated time: ~15 min
Not registered yet? Hover over the lessons to see a description.