Call Center Etiquette

Call Center Etiquette

Soft Skills

Summary

Great customer service inherently depends upon great etiquette.

Take this course to learn 10 actionable tips that every agent should follow, to ensure that customers are being treated with the utmost respect and courtesy.

Who should take this course?

  • Contact center agents.
  • Contact center supervisors.

Estimated time: ~15 min

Lessons~15 min

  • 10 Tips for Excellent Call Center Etiquette [*NEW*]
  • Quiz
  • What's next?

    See which course you should take next.

Summary

Great customer service inherently depends upon great etiquette.

Take this course to learn 10 actionable tips that every agent should follow, to ensure that customers are being treated with the utmost respect and courtesy.

Who should take this course?

  • Contact center agents.
  • Contact center supervisors.

Estimated time: ~15 min

Lessons~15 min

  • 10 Tips for Excellent Call Center Etiquette [*NEW*]
  • Quiz
  • What's next?

    See which course you should take next.