5 Steps for Handling an Angry Caller in the Call Center
See which course you should take next.
Handling Angry Callers (Legacy)
NOTE: This course has been deprecated on April 28 2020. If you enrolled before this date, you can still complete it.
However, we recommend completing the new course instead.
You can access it by going to the corresponding certification, from the homepage.
As a call center representative, you will come across angry callers on a daily basis. How you handle these interactions can either lead to a successful resolution of their issue, or losing the customer forever.
The 5 techniques presented here can help to calm the caller, enhance the productiveness of the call, decrease handle times and increase customer service quality.
Who should take this course?
- Contact center agents.
- Contact center supervisors.
Estimated time: ~15 min