Handling Angry Callers

Handling Angry Callers

Soft Skills

Summary

As a call center representative, you will come across angry callers on a daily basis. How you handle these interactions can either lead to a successful resolution of their issue, or losing the customer forever.

The 5 techniques presented here can help to calm the caller, enhance the productiveness of the call, decrease handle times and increase customer service quality.

Who should take this course?

  • Contact center agents.
  • Contact center supervisors.

 

Estimated time: ~15 min

Lessons~15 min

  • 5 Steps for Handling an Angry Caller in the Call Center
  • Quiz
  • What's next?

    See which course you should take next.

Summary

As a call center representative, you will come across angry callers on a daily basis. How you handle these interactions can either lead to a successful resolution of their issue, or losing the customer forever.

The 5 techniques presented here can help to calm the caller, enhance the productiveness of the call, decrease handle times and increase customer service quality.

Who should take this course?

  • Contact center agents.
  • Contact center supervisors.

 

Estimated time: ~15 min

Lessons~15 min

  • 5 Steps for Handling an Angry Caller in the Call Center
  • Quiz
  • What's next?

    See which course you should take next.