5 Steps for Handling an Angry Caller in the Call Center
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Handling Angry Callers (Contact Center Soft Skills)
As a call center representative, you will come across angry callers on a daily basis. How you handle these interactions can either lead to a successful resolution of their issue, or losing the customer forever.
The 5 techniques presented here can help to calm the caller, enhance the productiveness of the call, decrease handle times and increase customer service quality.
Who should take this course?
- Contact center agents.
- Contact center supervisors.
Estimated time: ~15 min