The Supervisors Course

The Supervisors Course

About this course

Welcome to The Supervisors Course from Talkdesk!

As a supervisor you can access the same information as the agents, plus the Reporting section where you can monitor calls and check several metrics to easily track the performance of your team.

Take this course to learn more about your tasks and permissions, so that you and your team make the most out of Talkdesk.

The entire course consists of 15 video lessons with approximately 1 minute each, followed by a short quiz that should not take you more than 10 minutes to complete. Then, to finish, there is also a final quiz. In total, we estimate that you will need about 1.5 hours for The Supervisors Course, however, there is no time limit so you are free to take as much time as you want.

Best Regards,

The Talkdesk Academy Team

 

Curriculum

  • Talkdesk Live
  • Overview
  • Overview Quiz
  • Configuring
  • Configuring Quiz
  • Using and Monitoring Calls
  • Using and Monitoring Calls Quiz
  • Reporting
  • Filtering Options
  • Filtering Options Quiz
  • Inbound and Outbound
  • Inbound and Outbound Quiz
  • Service Level
  • Service Level Quiz
  • Agents
  • Agents Quiz
  • Numbers
  • Numbers Quiz
  • Calls
  • Calls Quiz
  • Dispositions
  • Dispositions Quiz
  • Scheduled Reports
  • Scheduled Reports Quiz
  • Best Practices
  • Internet Connection
  • Internet Connection Quiz
  • Headsets
  • Headets Quiz
  • Browser Permissions
  • Browser Permissions Quiz
  • Issues with Specific Calls
  • Issues with Specific Calls Quiz
  • Quiz & Certificate
  • Final Quiz
  • Congratulations!
  • What's next?

About this course

Welcome to The Supervisors Course from Talkdesk!

As a supervisor you can access the same information as the agents, plus the Reporting section where you can monitor calls and check several metrics to easily track the performance of your team.

Take this course to learn more about your tasks and permissions, so that you and your team make the most out of Talkdesk.

The entire course consists of 15 video lessons with approximately 1 minute each, followed by a short quiz that should not take you more than 10 minutes to complete. Then, to finish, there is also a final quiz. In total, we estimate that you will need about 1.5 hours for The Supervisors Course, however, there is no time limit so you are free to take as much time as you want.

Best Regards,

The Talkdesk Academy Team

 

Curriculum

  • Talkdesk Live
  • Overview
  • Overview Quiz
  • Configuring
  • Configuring Quiz
  • Using and Monitoring Calls
  • Using and Monitoring Calls Quiz
  • Reporting
  • Filtering Options
  • Filtering Options Quiz
  • Inbound and Outbound
  • Inbound and Outbound Quiz
  • Service Level
  • Service Level Quiz
  • Agents
  • Agents Quiz
  • Numbers
  • Numbers Quiz
  • Calls
  • Calls Quiz
  • Dispositions
  • Dispositions Quiz
  • Scheduled Reports
  • Scheduled Reports Quiz
  • Best Practices
  • Internet Connection
  • Internet Connection Quiz
  • Headsets
  • Headets Quiz
  • Browser Permissions
  • Browser Permissions Quiz
  • Issues with Specific Calls
  • Issues with Specific Calls Quiz
  • Quiz & Certificate
  • Final Quiz
  • Congratulations!
  • What's next?