Agents: Talkdesk Basics

Agents: Talkdesk Basics

Talkdesk Agents Certification

Summary

Find out how to get started with Talkdesk, and become familiar with the agent dashboard in the main web application.

Estimated time: ~10 min

Additional resources:

Not registered yet? Hover over the lessons to see a description.

Note: The 'Calls' section was previously called 'Recent Calls’, and the Keypad was named ‘Call Bar’, so you may find these references in the videos and quizzes.

Lessons~10 min

  • Talkdesk Basics
  • Getting Started

    Initial setup and login for agents.

  • Getting Started Quiz
  • The Agent Dashboard

    Overview of the default Talkdesk dashboard of an agent.

  • The Agent Dashboard Quiz
  • What's next?

    See which course you should take next.

Summary

Find out how to get started with Talkdesk, and become familiar with the agent dashboard in the main web application.

Estimated time: ~10 min

Additional resources:

Not registered yet? Hover over the lessons to see a description.

Note: The 'Calls' section was previously called 'Recent Calls’, and the Keypad was named ‘Call Bar’, so you may find these references in the videos and quizzes.

Lessons~10 min

  • Talkdesk Basics
  • Getting Started

    Initial setup and login for agents.

  • Getting Started Quiz
  • The Agent Dashboard

    Overview of the default Talkdesk dashboard of an agent.

  • The Agent Dashboard Quiz
  • What's next?

    See which course you should take next.