- Talkdesk Basics
Initial setup and login for agents.
Getting Started Quiz
The Agent Dashboard
Overview of the default Talkdesk dashboard of an agent.
The Agent Dashboard Quiz
See which course you should take next.
Agents: Talkdesk Basics
Talkdesk Agents Certification
Find out how to get started with Talkdesk, and become familiar with the agent dashboard in the main web application.
Estimated time: ~10 min
- Setting up your browser to work with Talkdesk
- Confirming your Talkdesk invitation
- Logging in to your Talkdesk account
- Agent status: setting your availability
Not registered yet? Hover over the lessons to see a description.
Note: The 'Calls' section was previously called 'Recent Calls’, and the Keypad was named ‘Call Bar’, so you may find these references in the videos and quizzes.