Supervisors: Talkdesk Live (Supervisors Certification)

Supervisors: Talkdesk Live (Supervisors Certification)

Talkdesk Supervisors Certification

Coming Soon

Summary

Get an overview of the Talkdesk Live dashboard and learn how to best configure it to monitor your contact center.

Estimated time: ~10 min

Additional resources:

 

Not registered yet? Hover over the lessons to see a description.

Lessons~10 min

  • Talkdesk Live
  • Overview

    Overview of the Talkdesk Live dashboard and features.

  • Overview Quiz
  • Configuring

    How to configure Talkdesk Live.

  • Configuring Quiz
  • Using and Monitoring Calls

    How to use Talkdesk Live and monitor calls.

  • Using and Monitoring Calls Quiz
  • What's next?

    See which course you should take next.

Summary

Get an overview of the Talkdesk Live dashboard and learn how to best configure it to monitor your contact center.

Estimated time: ~10 min

Additional resources:

 

Not registered yet? Hover over the lessons to see a description.

Lessons~10 min

  • Talkdesk Live
  • Overview

    Overview of the Talkdesk Live dashboard and features.

  • Overview Quiz
  • Configuring

    How to configure Talkdesk Live.

  • Configuring Quiz
  • Using and Monitoring Calls

    How to use Talkdesk Live and monitor calls.

  • Using and Monitoring Calls Quiz
  • What's next?

    See which course you should take next.