Supervisors: Talkdesk Live

Supervisors: Talkdesk Live

Talkdesk Supervisors Certification

Summary

Get an overview of the Talkdesk Live dashboard and learn how to best configure it to monitor your contact center.

Estimated time: ~10 min

Additional resources:

 

Not registered yet? Hover over the lessons to see a description.

Lessons~10 min

  • Talkdesk Live
  • Overview

    Overview of the Talkdesk Live dashboard and features.

  • Overview Quiz
  • Configuring

    How to configure Talkdesk Live.

  • Configuring Quiz
  • Using and Monitoring Calls

    How to use Talkdesk Live and monitor calls.

  • Using and Monitoring Calls Quiz
  • What's next?

    See which course you should take next.

Summary

Get an overview of the Talkdesk Live dashboard and learn how to best configure it to monitor your contact center.

Estimated time: ~10 min

Additional resources:

 

Not registered yet? Hover over the lessons to see a description.

Lessons~10 min

  • Talkdesk Live
  • Overview

    Overview of the Talkdesk Live dashboard and features.

  • Overview Quiz
  • Configuring

    How to configure Talkdesk Live.

  • Configuring Quiz
  • Using and Monitoring Calls

    How to use Talkdesk Live and monitor calls.

  • Using and Monitoring Calls Quiz
  • What's next?

    See which course you should take next.