The Agent Web Dashboard

The Agent Web Dashboard

Summary

Learn about the availability status, as well as the default sections and areas visible in the web dashboard of an agent: Calls, Contacts, Voicemails, and the Keypad.

Estimated time: ~30 min

Additional resources:

Not registered yet? Hover over the lessons to see a description.

Lessons~30 min

  • Web Dashboard
  • Calls Section

    Using the 'Calls' section.

  • Calls Section Quiz
  • Contacts

    Overview of the 'Contacts' section.

  • Contacts Quiz
  • Contact Profile & Activity

    What's on the profile of a contact.

  • Contact Profile & Activity Quiz
  • Voicemails

    Overview of the 'Voicemails' section and how to use it.

  • Voicemails Quiz
  • Status and Availability

    How the agent status works.

  • Status and Availability Quiz
  • What's next?

    See which course you should take next.

Summary

Learn about the availability status, as well as the default sections and areas visible in the web dashboard of an agent: Calls, Contacts, Voicemails, and the Keypad.

Estimated time: ~30 min

Additional resources:

Not registered yet? Hover over the lessons to see a description.

Lessons~30 min

  • Web Dashboard
  • Calls Section

    Using the 'Calls' section.

  • Calls Section Quiz
  • Contacts

    Overview of the 'Contacts' section.

  • Contacts Quiz
  • Contact Profile & Activity

    What's on the profile of a contact.

  • Contact Profile & Activity Quiz
  • Voicemails

    Overview of the 'Voicemails' section and how to use it.

  • Voicemails Quiz
  • Status and Availability

    How the agent status works.

  • Status and Availability Quiz
  • What's next?

    See which course you should take next.