- Workforce Management (WFM)
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WFM Overview
Overview of the features in WFM.
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WFM Overview - Quiz
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WFM Shift Templates
Configuring "Shift Templates" in WFM.
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WFM Shift Templates - Quiz
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WFM Agents
Customizing agent settings for WFM.
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WFM Agents - Quiz
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WFM Timelines
Using the "Timelines" tab.
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WFM Timelines - Quiz
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What's next?
See which course you should take next.
Workforce Management
Learn how to leverage Talkdesk® Workforce Management™ features to optimize staffing and scheduling decisions in your contact center.
Estimated time: ~15 min
Additional resources:
Not registered yet? Hover over the lessons to see a description.